Effective Date: 25/05/2018
At Ludlow Landscaping, we are committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have. It relates to all our business activities, not just this website.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to ludlowlandscaping@inbox.com, or via the other methods on our contact page.
We are Ludlow Landscaping, a company providing Gardening aand Landscaping services to clients in the UK.
The company address is: 14 Oldfield, Bromfield, Ludlow, Shropshire SY8 2BS.
We obtain information about you when you contact us to enquire about our services and when you use our website.
We collect information to allow us to fulfil our obligations to our clients, and to respond to business enquiries. The table in section 3.3 below outlines exactly what information we collect, and for what purpose.
We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide any such sensitive data to us.
Our services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.
We will not sell or rent your information to third parties. We may pass your information to third party service providers who we have engaged for the purpose of completing tasks and providing services to you on our behalf.
We disclose only the personal information that is necessary to deliver the service. We may pass your information to any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary under applicable law or regulations.
We may pass on your information to new owners or re-organised entities in the event of a business restructuring, sale, purchase or joint venture affecting our business. We also use a number of 3rd party services to help us fulfil our contractual obligations and to provide a functional and secure website.
These 3rd party services are listed in full below; we believe that these 3rd party services are GDPR compliant (or are working towards GDPR compliance), and are certified under the EU-US Privacy Shield Framework (or are working towards certification) where these organisations are based outside of the EU.
The following table outlines the personal data we collect and for what purpose. The table also outlines the 3rd parties the data is processed by or shared with, and how long the data is stored for:
| Name | What | Legal Ground | Purpose | 3rd Parties | Data Retention |
|---|---|---|---|---|---|
| Prospect, client & supplier contact information | Contract | To allow initial and ongoing contact with prospects, clients, suppliers, etc. | 1&1 Internet Limited we have enquired with them as to if they are working towards GDPR compliance and/or EU-US Privacy Shield Framework and were told they are by an support agent on 14/05/2018. | Until request for deletion | |
| Server Logs and Security | IP address | Legal obligation | To help prevent DoS (Denial of Service) attacks; for website security and diagnostics | 1&1 Internet Limited | Server logs are stored unencrypted, but within a password protected fully managed hosting account/server with 1&1, they are stored indefinitely or until more server space is required. |
You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us, including your full name and email address in the first instance (these are the unique identifiers we use to identify and collate personal information).
You may request a copy of any data we hold about you. Upon request, we will provide a CSV file (which you may open in a program such as Microsoft Excel) containing the personal data we hold on record about you.
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us so we may correct our records.
You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfil our contractual or legal obligations), your personal data will be deleted on request.
We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.
This website uses cookies; by using and browsing the Ludlow Landscaping website, you consent to cookies being used in accordance with this Policy. If you do not consent, you must turn off cookies or refrain from using the site.
These cookies are required for certain functions to work on the website.
Preserves user session state across page requests.
We have implemented a solution which blocks marketing and statistics cookies by default (by blocking the entire analytics function) until you explicitly accept cookies and our privacy policy on our website by clicking “I agree” in our cookie notification bar. If you have clicked ‘agree’ already then the box below will be ticked already and you can opt-in and out at anytime by using the tick box below.
Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on our site you may not be able to take full advantage of our site if you do so. This privacy policy can provide you with further details about how we use any personal information you give us, although not all information captured by using cookies will identify you.
Ludlow Landscaping takes security seriously. In order to protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Although we make good faith efforts to maintain the security of such personal information, no method of transmission over the internet or method of electronic storage is 100% secure and we cannot guarantee that it will remain free from unauthorized access, use, disclosure, or alteration. Further, while we work hard to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent “hackers” or other unauthorized persons from illegally accessing or obtaining this information.
Our Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, Ludlow Landscaping will promptly notify you of any unauthorized access to your personal information.
If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter. If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
We may occasionally update this privacy policy. If we do, we will change the “effective date” at the top of the privacy policy. We encourage you to periodically review this privacy policy to stay informed about our collection, use, and disclosure of personal information. Your continued use of our websites constitutes your agreement to our then-current privacy policy.